AGC Multi Material America, Inc.

Technical Sales Engineer

Remote
Full Time
Experienced
AGC Multi Material America, Inc. (AMMA), a leading manufacturer of advanced Copper Clad Laminate materials for high-performance electronics, is seeking an Applications & Technical Service Engineer for the East Coast to support customers in laminate selection, PCB fabrication, and process troubleshooting. This role serves as the primary technical liaison between customers and AMMA, providing onsite and remote support, conducting root cause analysis, and collaborating with internal teams to drive product and process improvements.

ESSENTIAL FUNCTIONS
Customer Technical Support
  • Provide frontline technical support on laminate selection, processing, and best practices.
  • Troubleshoot PCB fabrication issues involving AMMA materials (e.g., drilling, plating, etching, lamination).
  • Assist with root cause analysis and implementation of corrective and preventive actions (CAPA) for customer complaints.

Customer Engagement & Customer Visits

  • Visit customer facilities to understand application requirements, resolve technical challenges, and conduct process audits.
  • Serve as the primary technical contact for fabricator accounts and complex customer projects.
Documentation & Reporting
  • Maintain detailed customer engagement reports and follow-up actions.
  • Create and update technical documentation, including process guidelines and best practice recommendations.
Cross-Functional Collaboration
  • Work closely with Quality, Production, R&D, and Sales to ensure alignment on technical issues and customer needs.
  • Provide structured feedback from the field to R&D and Product Engineering to support continuous improvement.
Training & Knowledge Transfer
  • Deliver technical training to customers, Sales, and Operations teams on AMMA product performance and PCB fabrication.
  • Stay current with PCB industry standards (IPC, UL, etc.) and emerging technologies.
Quality & Compliance
  • Support internal and external audits by preparing documentation and participating in audit discussions.
Field Support & Travel
  • Travel to customer and partner sites to provide in-person technical support, audits, and troubleshooting.
  • Offer remote support via virtual collaboration tools when needed.
QUALIFICATIONS
  • Bachelor’s degree in engineering, or related technical field (or equivalent work experience).
  • Minimum 10 years of technical experience in laminates or printed circuit board (PCB) manufacturing.
  • Strong understanding of PCB fabrication processes, including drilling, plating, imaging, lamination, and testing.
  • Proven ability to diagnose and resolve technical problems in a fast-paced, customer-focused environment.
  • Excellent written and verbal communication skills.
  • Ability to work independently, manage multiple priorities, and travel as required (domestic and international).

WHAT WE OFFER

  • Competitive pay with a comprehensive benefits package consisting of Medical, Dental, Vision, STD and LTD.
  • Supplemental benefits are available which include Voluntary Life Insurance, Accident, Critical Illness and Hospital.
  • Paid Time Off
  • 11 paid Holidays
AGC Multi Material America, Inc. is an Equal Opportunity Employer.
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